Privacy Policy

Privacy Policy

Effective date: October 2026

Solara Society LLC (“Solara,” “we,” “our,” or “us”) is a private lifestyle management company based in Florida. Every relationship with Solara begins in confidence, and this policy explains how we protect that confidence. It covers information we collect through solarasociety.com, through private inquiries, and in the course of serving our members.

1. Information we collect

Information you share with us. When you inquire, we collect your name, title, email address, phone number, city of residence, how you were introduced to Solara, and anything you choose to tell us.

Information members share with us. To deliver our services, members and their authorized representatives may share:

• Contact details for household members and staff.
• Travel documents such as passport details.
• Residence and access details.
• Calendars and travel plans.
• Preferences.
• Dietary, accessibility or wellness needs.
• Payment details.
• Details about the member’s minor children.

Information collected automatically. When you visit our website, we and our service providers collect your IP address, browser and device type, pages viewed, time on site, and the referring page. We do this through cookies and similar technologies.

2. How we use information

We use information to:

• Respond to inquiries.
• Plan and deliver the services a member requests.
• Coordinate with the suppliers who carry out those services.
• Send updates and invitations you have agreed to receive.
• Operate and improve our website.
• Measure our advertising.
• Meet legal, tax and regulatory obligations.

3. Sensitive and member information

Some details members share are sensitive, including health, dietary and accessibility needs, travel documents, and information about children. We collect sensitive information only to deliver the services requested. We limit access to the curator and team serving that member. We never sell it, and we never use it for advertising.

4. How we share information

We do not sell personal information. We share it only as needed with:

• Travel and service suppliers a member engages through us, such as air carriers, hotels, villas, yacht operators, restaurants and wellness practitioners. Each receives only what it needs to perform the service.
• Service providers who run our business for us: website hosting (Webflow), email and CRM, payment processing, and advertising measurement. They are bound to protect it and may use it only for us.
• Professional advisors, such as attorneys and accountants, under duties of confidentiality.
• Authorities, when the law requires it, or to protect the safety of a member or others.
• A successor, if Solara is reorganized or sold, under the same protections.

5. Cookies, advertising and tracking

Our website uses cookies and similar tools for site function, measurement and advertising. These include the Meta Pixel and Google Ads tags. These third parties may collect information about your visit and use it to show you Solara advertising on other sites. A consent banner lets you accept or decline non-essential cookies, and you can change your choice at any time through the banner’s Preferences link. You can also block cookies in your browser.

Do Not Track and Global Privacy Control. Browsers can send a “Do Not Track” signal, but there is no common standard for responding to it, so we do not respond to those signals. We do honor Global Privacy Control (GPC): if your browser sends a GPC signal, our consent tool treats it as your choice to decline advertising and analytics cookies.

6. Text messages

With your consent, Solara sends text messages to coordinate requests, confirm arrangements and share updates. Message frequency varies, and message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for help. We never sell or share mobile numbers or text-message consent with third parties for their marketing. Carriers are not liable for delayed or undelivered messages.

7. Email

You may unsubscribe from our updates at any time using the link in any email. Service messages about an active request will continue.

8. Retention

We keep personal information only as long as needed for the purposes above and for legal, tax and record-keeping obligations. After that, we delete or anonymize it. Members may ask us to delete information when the relationship ends, subject to those obligations.

9. Security

We use administrative, technical and physical safeguards suited to the sensitivity of the information. These include limited access, encryption in transit, and confidentiality obligations for staff and suppliers. No system is perfectly secure. If a breach affects your information, we will notify you as the law requires.

10. Your choices and rights

Wherever you live, you may ask to:

• See the information we hold about you.
• Correct it.
• Delete it.
• Receive a copy of it.
• Opt out of marketing or of targeted advertising.

Email hello@solarasociety.com to make a request. We will verify your identity before acting and respond within 45 days. If we decline a request, you may appeal by replying to our decision, and we will answer the appeal within 45 days.

11. Children

Our website and services are for adults 18 and over, and we do not knowingly collect information directly from children. A parent or guardian may give us information about their children so we can plan family services. We use it only for that purpose and protect it as sensitive information.

12. International visitors

We are based in the United States. Information may be processed in the United States and in the countries where a member’s services take place, and the laws there may differ from where you live.

13. Third-party links

Our website may link to other sites. Their privacy practices are their own, and we are not responsible for them.

14. Changes

We will post any changes here with a new effective date. If a change is material, we will also tell members by email before it takes effect.

15. Contact

Solara Society LLC
hello@solarasociety.com